ysobelle: (Default)
Ysobelle ([personal profile] ysobelle) wrote2008-02-04 08:46 pm
  • Add Memory
  • Share This Entry

Latest Joy.

One of my minion's boyfriends made a reservation for Friday night. They now think they can't go. Ian called to cancel the reservation, and was told they WILL NOT refund his money. They'd already charged him for a night he hasn't used, and they will not refund his money. Why? Well, he has to take that up with Jeff Mach. Jeff, specifically.

I told Ian to call corporate. He did, and Corporate cancelled him with no problem.

Blood. BLOOD!
Flat | Top-Level Comments Only

[identity profile] hederaivy.livejournal.com 2008-02-05 02:18 am (UTC)(link)
Glad he called corporate. I really don't think they're allowed to charge a card as long as the reservation is canceled at least 24 hours before the date of the reservation. Some special events might require 48 hours, but usually 24 is sufficient.

[identity profile] ysobelle.livejournal.com 2008-02-05 03:43 am (UTC)(link)
We were all told we had until 6pm the day before the stay to cancel.


Grrr!
ext_4831: My Headshot (Head Explode)

[identity profile] hughcasey.livejournal.com 2008-02-05 11:08 am (UTC)(link)
Those effing mother-effers!

I'm not doing anything until AFTER Faire, but then I'm calling the Jersey AG's office.

[identity profile] morriganswitch.livejournal.com 2008-02-06 03:57 am (UTC)(link)
want me to ask my credit fraud friend how to dispute the charge?
Flat | Top-Level Comments Only