I am in the ninth circle of hell.

[ysobelle]

Also known as trying to get through to Comcast.

The first time? The execrable music stopped, and I was in limbo until I began to lose feeling in my toes. I hung up.

I called back. The system doesn't recognise my phone number, so it can't log me in. I wait. They find a human for me. The gentleman with whom I spoke was very nice, but had trouble comprehending that I'm disputing the $5.25 charge on my bill for internet services because I don't have Comcast internet services. Even better, his computer had been acting funny all day, and he couldn't actually take my payment. At least he waited until after we said goodbye to begin his demonic laughter. I assume.

I called back. Again, the automated system dosn't seem to feel I exist. So I'm now on hold, with music specially designed to make the ear of anyone on a cell phone earpiece bleed. I've been on hold for 28 minutes now. 29. The music-- along with the smarmy, demonic woman extolling the virtues of everything Comcast-- keeps skipping, hesitating: taunting me that someone is coming to help me. But no. I watch the bars on my cell phone's battery slowly disappear, and I whimper, lost in the dark.

Help?

Comments

[snipeyhead.livejournal.com]

The music-- along with the smarmy, demonic woman extolling the virtues of everything Comcast-- keeps skipping, hesitating: taunting me that someone is coming to help me.


Tall and tan and young and lovely
The girl from ipanema goes walking.........

[ysobelle.livejournal.com]

AAAAAAAAAAAAUUUUUUUUUUUUUUUUGHHHHHHHHHH!!!!!!!!!!!!!

[center.livejournal.com]

you don't have a landline to call from?

did you press ANY buttons in response to menu prompts? often I find it helps to act like you have a pulse phone and not press any buttons -- this may get you to a receptionist of some sort right away to process your call. Another thing is when they have voice prompts -- to mumble so that the computer doesn't understand you, similarly getting you to a live agent.

[ysobelle.livejournal.com]

I tried the no-button approach. That was another 20-minute wait.


Whimper. Growl.

[kylecassidy.livejournal.com]

send
them
a
bill.

[ysobelle.livejournal.com]

I like that idea.

[ladylinder.livejournal.com]

it's things like this that keep me from getting cable, from ANY provider. the level of incompetence and indifference towards customers anymore is excessive to the point of ridiculous! hope you get a resolution soon.

and yeah, def send these idiots a bill. I can guarantee this will suddenly make all their technical difficulties go away...

[ysobelle.livejournal.com]

Yeah, but after that...seven minutes. Bastards cut the rug out from under me!

[ladylinder.livejournal.com]

I wonder if just typing the idea did the trick... ;-)

glad it's been resolved!

[relisabeth.livejournal.com]

I feel your pain in a deep way.

I have been having issues with my bank. I have had to call them ten (!) times in the past few days.

Each time was a minimum of 30 minutes, at least 27 of which were spent on hold. I can now tell you each of the five songs that they play on their hold music, the order that they are played in, and how long a cycle takes.

Thankfully, I had just about 300 minutes to spare this month.

Comcast sucks.

[deathwardegg.livejournal.com]

Comcast erroneously overcharged me $322 last year. It took legal action - serving their local office with a cease-and-desist under USC 18 (the Fair Debt Collection Practices Act) - to get them to reconsider their position. (I LOVE serving writs!)

Crap like this is why monopolies are technically illegal.